Here are the answers to most of the questions that people ask about our service. If you have a question that is not covered by this page please let us know and we will provide you with a personalised answer.

What is your spam or bulk e-mail policy?
Enfusion has strict policies that prohibit all bulk e-mail and unsolicited advertising email. Any client found to be engaged in this activity will have their site removed from this network. There are no refunds for clients deliberately misusing our services.

Use Bandwidth?
Clients who use more than allocated transfer per month (on that particular month) will be charged additional according to their hosting contract.

Sub-domains
Enfusion charges clients a $20.00 yearly fee to setup sub-domains. They must point to a directory on the client's site. A sub-domain is for example http://members.yourdomain.com/

Web-based Email
Enfusion also gives you access to a web-based email system, where you can check email and send email. Your web mail can be accessed by typing in mail.yourdomainname.com in a browser.

Second domains or domain pointers
Enfusion charges clients a yearly $20.00 fee to setup a second domain that points to the exact same site as the first. If you want a separate site for your domain, you must sign up for a second account.

Do you support ASP?
Yes our NT/Win2000 hosting plans fully support Active Server Pages, and ODBC database connections for Access, DBase and Foxpro databases.

Do you support JSP?
Yes our NT/Win2000 hosting plans support Java Server Pages. To have JSP support, you must specify this when you join, or contact us to set it up for you.

Do you support PHP?
Yes our NT/Win2000 and our UNIX hosting plans support PHP. PHP4 is installed on all servers.

What if I go over my disk space?
Enfusion will bill you for the extra disk space at the end of the month. This is determined by the contract you are on.

How long does it take to setup my new account?
Orders received will be setup within 24 hours.

How long does it take to get a domain working?
On average a new domain should be working in approximately 24hours. A domain that is moved to Enfusion takes about 48 hours on average. In any case if your domain is not working 48 hours after you have requested your domain to be transferred from your domain registrar, you should contact your Enfusion representative for an update.